WhatsApp Business API, Chatbots & Automation
Send notifications, run broadcast campaigns and automate support on the app your customers already use every day.
WhatsApp Business API services by IndSoft24
WhatsApp messages are opened far more often than email or SMS. IndSoft24 helps businesses use the official WhatsApp Business Platform to send order updates, reminders and offers, answer questions automatically and hand complex conversations to a human agent.
We handle the full setup — Meta business verification, phone number registration, message template approval and the green-tick application process — then integrate WhatsApp with your website, CRM, e-commerce store or custom software through APIs.
Our team builds chatbots, shared team inboxes and broadcast campaigns with opt-in management and analytics, so you can engage customers at scale while staying within WhatsApp's policies.
What we deliver
API Setup & Verification
Meta business verification, number onboarding and template approval handled end to end.
Chatbots & Auto-replies
Menu-based and AI-assisted bots for FAQs, lead qualification, bookings and order status.
Broadcast Campaigns
Personalised template messages to opted-in customers with delivery and read analytics.
Transactional Notifications
OTP, order confirmation, shipping, payment and appointment reminders sent automatically.
Shared Team Inbox
Multiple agents handling conversations from one dashboard with assignment and tags.
Integrations
Connect WhatsApp with your website, CRM, Shopify, payment gateways and custom software.
Technologies we use
WhatsApp Cloud API, Meta Business Manager, Webhooks, NestJS, Laravel, Node.js, Redis Queues, OpenAI
Our process
- Use-case Planning: Identify the notifications, journeys and automations that matter most.
- Account Setup: Business verification, number registration and template approval.
- Build Flows: Chatbot flows, integrations and dashboard configuration.
- Test & Launch: End-to-end testing and team training before going live.
- Optimise: Analyse conversations and campaigns to improve response and conversion rates.
Industries we serve
E-commerce, Education, Healthcare, Real Estate, Banking & Finance, Travel, Restaurants, Logistics
WhatsApp Business API across Delhi NCR
- Custom Software in Delhi
- Custom Software in Noida
- Custom Software in Greater Noida
- Custom Software in Gurugram
- Custom Software in Faridabad
Frequently asked questions
What is the WhatsApp Business API?
It is Meta's official platform for medium and large businesses to send messages at scale, automate conversations and integrate WhatsApp with their software.
How much does the WhatsApp API cost?
Meta charges per conversation based on category (marketing, utility, authentication, service). We share current Meta pricing plus our setup and platform fees in a clear quote.
Can I get the green tick on WhatsApp?
We help you apply for an Official Business Account. Approval is decided by Meta and depends on your brand's public presence.
Can I send bulk messages?
Yes, to customers who have opted in, using Meta-approved message templates. This keeps your number safe from being blocked.
Can WhatsApp integrate with my CRM or website?
Yes. We integrate WhatsApp with CRMs, e-commerce stores, booking systems and custom software through APIs and webhooks.